FAQ

 

Availability

You should sell staggered keyboards!

Nope - plenty of other people do that!

You should sell x, this ortholinear board I came up with!

I'll think about it, but I already have too many ideas for keyboards!

I have a detailed question about product x!

Feel free to ask it in the subreddit. There are quite a few folks around here that love to help people out, and I can respond to it as well (to make it public knowledge) - I prefer to do this rather than respond to emails (remaining private knowledge).

Shipping/Delivery

Can I get cheaper shipping for x to y country?

Sorry, probably not - most products pass over the necessary threshold.

What mailing service do you use?

USPS Priority or First Class (for smaller parts). Tracking numbers get emailed through the store/USPS when the label is created - it may take a while for it to actually show up in their system. Be sure to check the email you used for checkout for the notification.

Current orders

When will my order ship?

As soon as we can get them out! Sometimes there are issues with parts that require rework or a reorder, which can take a bit longer, but i try to set a queue of out-going parts on a weekly basis that my shop works through during the week.

Can I get my order by x date?

Probably not - I like being able to help people out it situations like this, but it's just not fair to the other orders. Feel free to ask, but those sort of emails are pretty low in my priority to respond to.

I need to change my address!

Just shoot me an email with your new address and order number! This will always be possible unless I've already shipped it.

Can I get a refund?

Only if I haven't shipped things! I'm usually not too picky about that, but please don't make it a habit. I currently don't charge a restocking fee, and I'd like to keep it that way.

Can I make a change to my order?

Sure! It's easiest if you go ahead and checkout with all of the items you’d like, then shoot me an email to cancel the old order.

I received my order but have an issue with something!

Shoot me an email about it at help@olkb.com with your order number, which is a separate inbox from the other.