FAQ

 

Availability

You should sell staggered keyboards!

Nope - plenty of other people do that!

You should sell x, this ortholinear board I came up with!

I'll think about it, but I already have too many ideas for keyboards!

I have a detailed question about product x!

Feel free to ask it in the subreddit! There are quite a few folks around here that love to help people out, and I can respond to it as well (to make it public knowledge) - I prefer to do this rather than respond to emails (remaining private knowledge).

Shipping/Delivery

Can I get cheaper shipping for x to y country?

Sorry, probably not - most products pass over the necessary threshold.

What mailing service do you use?

USPS Priority or First Class (for smaller parts)! Tracking numbers get emailed through the store/USPS when the label is created - it may take a while for it to actually show up in their system. Be sure to check the email you used for checkout for the notification.

Current orders

When will my order ship?

Hopefully at around the 3 week mark, but it's hard to know! I'm the only person at OLKB, so I do all customer service, designing, shipping, etc, and every day is something different. Even if I have everything in stock, I'm working my way through shipping other orders. I really don't like answering these questions, so please be patient!

Can I get my order by x date?

Probably not - I like being able to help people out it situations like this, but it's just not fair to the other orders. Feel free to ask, but those sort of emails are pretty low in my priority to respond to.

I need to change my address!

Just shoot me an email with your new address and order number! This will always be possible unless I've already shipped it.

Can I get a refund?

Only if I haven't shipped things! I'm usually not too picky about that, but please don't make it a habit. I currently don't charge a restocking fee, and I'd like to keep it that way.

Can I make a change to my order?

Sure! It's easiest if you go ahead and checkout with the new items, then shoot me an email with both order IDs. I'll get you a refund for the double shipping and any items you no longer want.

I received my order but have an issue with something!

Shoot me an email about it! These are the emails I try to respond to the quickest.